Refund policy
Effective Date: August 22, 2025
At Relationship is Key Uniforms, we are committed to providing premium-quality apparel designed with purpose. If your purchase isn't quite right, we're here to help.
Return Window
Returns are accepted within 30 days of the delivery date shown by the shipping carrier.
Return Eligibility
To qualify for a return or exchange, items must be:
- Unused, unworn, and unwashed
- Free of stains, odors, pet hair, lint, deodorant marks, makeup, or damage
- Returned with all original tags attached
- Returned in the original packaging whenever possible
Please try on garments indoors to preserve return eligibility.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized items, including products embroidered or altered specifically for a customer, are final sale.
- Gift cards
- Final Sale or Clearance merchandise
- Personal-use accessories that cannot be resold for hygiene reasons, including compression socks and face coverings
Exchanges
We gladly offer exchanges for eligible items, subject to product availability.
If your requested size or color is unavailable, an approved refund will be issued to your original payment method after the returned item has been received and inspected.
How to Start a Return
To request a return or exchange:
Email: info@relationshipiskeyuniforms.com
Please include:
- Your order number
- The item(s) you'd like to return
- Reason for the return or exchange
Once approved, we'll send detailed return instructions.
Approved returns must be shipped within 7 calendar days after return authorization is issued.
For your protection, we recommend using a trackable shipping service and retaining your shipping receipt.
Return Shipping
Unless the return is the result of our error or a damaged/defective item, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We'll work quickly to resolve the issue.
Refund Processing
Once your return has been received and inspected, you'll receive an email confirming whether your refund has been approved.
Approved refunds are issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Late or Missing Refunds
If more than 10 business days have passed since receiving your refund confirmation:
- Check your bank account.
- Contact your credit card company or bank.
- If you still have not received your refund, contact us at:
info@relationshipiskeyuniforms.com
Incorrect Shipping Address or Undeliverable Packages
Customers are responsible for providing an accurate shipping address.
If an order is returned because of:
- An incorrect or incomplete address
- A refused delivery
- An unclaimed package
The customer will be responsible for any additional shipping charges required to resend the package.
Original shipping fees are non-refundable.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has shipped, it cannot be canceled and must follow our standard return process.
Questions?
We're always happy to help.
Relationship is Key Uniforms