index
Nationwide Fast Shipping

Refund policy

Effective Date: August 22, 2025

We want you to love your purchase. If something isn’t right, eligible items may be returned for a refund or exchange.

Return Window

  • Returns are accepted within 30 days of the delivery date shown on your tracking.

Eligibility

  • Items must be unused, unworn, unwashed, free of odors/stains/pet hair, and returned with original tags and packaging.

  • Please try items on indoors to preserve return eligibility.

Non‑Returnable / Final Sale

  • Customized or embroidered items 

  • Gift cards

  • “Final Sale” or clearance items

  • Opened personal‑use accessories where hygiene is a concern (e.g., face coverings, compression socks)

Exchanges

  • We gladly offer exchanges for eligible items when inventory is available. If the requested item/size is unavailable, we’ll process a refund per this policy once your return is inspected and approved.

How to Start a Return

  1. Email info@relationshipiskeyuniforms.com with your order number and reason for return/exchange.

  2. We’ll review your request and provide return instructions if your return or exchange is approved.

  3. Ship your item(s) within 7 days of receiving return approval from our team. We recommend a trackable shipping service and keeping your shipping receipt.

  4. Once your return is received and inspected, your refund or exchange will be processed.

Return Shipping Costs

  • Unless we made an error or the item arrived damaged/defective, customer is responsible for return shipping. Original shipping costs are non‑refundable.

Damaged/Defective Items

  • Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 14 days with photos and your order number so we can make it right.

Refund Timing

  • Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit.

Late or Missing Refunds

  • If you haven’t received a refund after 10 business days from our confirmation, contact your bank/card provider, then email info@relationshipiskeyuniforms.com and we’ll assist.

Wrong Address/Undeliverable Packages

  • If a package is returned to us due to an incomplete or incorrect address or because it was refused/unclaimed, we can reship the order once the additional shipping cost has been paid. Shipping fees are not refundable.

Questions?